An Elite Support dealer’s commitment to fleets includes providing a preliminary diagnosis and communication to the customer within two hours of a truck’s arrival, and time and cost estimates and regular updates as the service status changes.
Much of that communication takes place via Uptime Pro, which enables dealer management systems to send email and text messages to customers and log responses automatically in a repair order.
The OEM also offers On Command Repair Advocate, a concierge system connecting customers, dealers and Navistar support groups via a web-based case file system to expedite repairs.
In addition, participating Accelerated Service locations in the International dealer network guarantee a full diagnosis, a detailed evaluation of any repairs needed and an estimate within two hours of a truck’s arrival at one of their facilities.
The systems provide fleets with real-time access to the status of truck repairs and service being performed at dealerships, and improve uptime by streamlining communication between customers and dealers to expedite the servicing of the vehicle.