"Once I got in there, I was quick to learn that 70 percent of the members are inactive," said Musack, a claims manager with Regis Corp. This is information that is not specifically disclosed to people like me, at least not by this particular member rep." When Musack tried to cancel her membership and get a full or partial refund, she was repeatedly refused. We're going above and beyond what the contract states our responsibilities are." Musack's gripes about Great Expectations echo complaints from state officials in Wisconsin and Washington, which sued the company in 20 over deceptive marketing practices.
Wendy Christine, director of the national dating service's franchise in Edina, said Musack is "being dishonest." Christine said no more than 50 percent of the firm's 1,800-plus members are inactive at any time, and she said a salesperson made that clear to Musack before she signed up for the service. In Washington, the state attorney general took action after reviewing nearly 60 complaints about the service.
The 53-year-old Burnsville woman wound up paying ,705 for a three-year membership with the company, which promises to screen potential partners and provide other services to help members find the right person.
In Minnesota, at least 10 customers have sued Great Expectations in small claims court, but court records do not show the outcome of those cases.
The franchise has also drawn 11 complaints to the Better Business Bureau, which gives the company an A rating.
For more information visit the Self-Help Center webpage.
Beginning Monday, March 19, the signing judge has relocated to room C593, on the 5th floor of the Courts Tower in the Hennepin County Government Center. Watch our new video (5 min.) to learn about your options. Learn how to resolve it at the Violations Bureau & Hearing Office.
The Civil Court Division offers court appearances by video or telephone for certain civil case types assigned to seven judges.